Frequently Asked Questions

All the Answers You Seek, In One Place

Below, we have compiled a list of the most frequent questions that patients or potential patients ask about our services and approach. It is normal and encouraged for patients to ask many questions when choosing to work with a psychologist. Here are some answers to the questions we receive the most. If you can’t find what you are looking for, please get in touch.

How do I book an initial consultation?

If you would like to book an assessment consultation then please contact us via the online referral form here.

What will happen during my first appointment?

Your assessment appointment allows for the opportunity to discuss your situation and what might help. It is natural that you may feel a little uncomfortable at first, but our therapists are experienced and will do their best to put you at ease. Just arrive for your appointment and we'll take it from there. You will be asked a few questions about your situation and told a bit more about how we work and what might be best for you.

How do I choose the right therapy to suit my needs?

Often more than one type of therapy may be beneficial for a client, we will discuss suitable options for you at your first appointment and suggest a plan tailored to your needs and wishes. If there is a specific therapy that you would like to try, then please do mention this in your initial appointment. Click here to view the main therapies available at Robb Psychology Kent.

How long does each therapy session take?

We ask you to allow approximately one hour for your initial assessment. If we decide to work together then sessions thereafter are 50 minutes.

Do I need to get a referral from my GP or other health professional to see someone?

Referrals are accepted from individual clients, GP's, Psychiatrists, other Health Professionals, Solicitors and Providers of Rehabilitation Case Management. We are registered with all major health insurance providers, including Bupa, Axa PPP, Aviva, Simply Health & Pru Health.

Where are your clinics?

We have clinic's in Whitstable, Ashford and Kings Hill, West Malling Kent. Each of the clinics are within easy reach of Canterbury, Faversham, Herne Bay, Ramsgate, Malling, Maidstone, Tonbridge, Sevenoaks & Tunbridge Wells. When booking your initial consultation please advise on your preferred clinic location.

Can I use my health insurance policy to fund my therapy?

We are registered with all the main health insurance providers, so if you are covered, we should be able to see you. However, it is best to contact your insurance provider in the first instance to check what cover you have and to find out what you need to do. Once your treatment has been approved by your insurance provider, you will be given an authorisation number, which you will need to provide to us when you book your first session.

Do you provide reports?

Reports for your GP, Psychiatrist or other Healthcare Providers will incur additional fees. We will discuss the fees with you prior to the report being written and these will be determined by the amount of time it will take to prepare the reports.

©2019 by Robb Psychology Kent - Psychological Assessment & Therapy Service, Whitstable, Kent