Frequently Asked Questions
All the Answers You Seek, In One Place
Below, we have compiled a list of the most frequent questions that clients or potential clients ask about our services and approach. It is normal and encouraged for patients to ask many questions when choosing to work with a psychologist. Here are some answers to the questions we receive the most. If you can’t find what you are looking for, please get in touch.
How do I book an initial consultation?
If you would like to book an assessment consultation then please contact us via the online referral form here. Alternatively please call us on 01227 656554. We endeavor to reply to all queries within 2-3 working days.
What will happen during my first appointment?
Your assessment appointment allows for the opportunity to discuss your situation and what might help. It is natural that you may feel a little uncomfortable and nervous at first - this is completely normal and natural. Our therapists are very experienced and will do their best to put you at ease. Just arrive for your appointment and we'll take it from there. You will be asked some questions about your situation, your background, and told a bit more about how we work and what might be best for you. During your assessment we will explore what the next best step for you is, whether you're likely to benefit from therapy and approximately how many sessions you might need.
How do I choose the right therapy to suit my needs?
We will discuss suitable options for you after your first or second appointment and suggest a therapy plan tailored to your specific needs, goals and values. Often more than one type of therapy may be beneficial for a client. If there is a particular therapy that you would like to try, then please do mention this in your initial enquiry or appointment. We offer Cognitive Behavioural Therapy, Compassion Focussed Therapy (CFT), Eye Movement Desensitisation and Reprocessing (EMDR) and Acceptance and Commitment Therapy (ACT). Click here to read more about the main therapies available at Robb Psychology Kent.
How long does each therapy session take?
We ask you to allow approximately one hour for your initial assessment. If we decide to work together then sessions thereafter are 50 minutes.
Do I need to get a referral from my GP or other health professional to see someone?
Referrals are accepted from individual clients, GP's, Psychiatrists, other Health Professionals, Solicitors and Providers of Rehabilitation Case Management. We are registered with all major health insurance providers, including Bupa, Axa PPP, Aviva, Simply Health & Pru Health.
Where is your clinic?
Our consulting rooms are in Whitstable, Kent which is within easy reach of Canterbury, Faversham, Herne Bay, Ramsgate, Margate, Malling, Maidstone, Sittingbourne and Medway. There is parking available onsite.
Online therapy is available to clients across the UK.
Can I use my health insurance policy to fund my therapy?
We are registered with all the main health insurance providers, so if you are covered, we should be able to see you. However, it is best to contact your insurance provider in the first instance to check what cover you have and to find out what you need to do. Once your treatment has been approved by your insurance provider, you will be given an authorisation number, which you will need to provide to us when you book your first session.
Do you provide reports?
Reports for your GP, Psychiatrist or other Healthcare Providers will incur additional fees. We will discuss the fees with you prior to the report being written and these will be determined by the amount of time it will take to prepare the reports.